Returns & Exchanges

Exchanges
We are happy to offer exchanges within 7 calendar days of receiving your order. Please email info@warmjewellery.sg with your order number and we will get back to you within 24 hours. Do note the following for all exchange requests:
  1. Jewellery and its jewellery box must be in original, new condition.
  2. Custom or bespoke pieces are not eligible for exchanges. 
  3. Shipping costs to return the pieces to us, as well as the cost to ship the new item to you, will be borne by you.
  4. We do not provide partial refunds; item to be exchanged for must be of equal or higher value.
Resizing
If you need to get your pieces resized, please email info@warmjewellery.sg with your order number. Shipping costs to return the piece(s) to us, as well as the cost to ship your item back to you, will be borne by you. Do also note that resizing fees start from $10, and increase by $10 for every 2 ring sizes.

Returns
We do not provide returns or refunds for all orders.